GDPR Compliance
(UK General Data Protection Regulation)
Crown Leisure Ltd is committed to complying with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection
Act 2018. This section explains how we meet our obligations under applicable data protection laws.
Data Controller
Crown Leisure Ltd is the data controller responsible for your personal data. This means we determine the purposes for which, and the
manner in which, your personal data is processed.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis to do so under UK GDPR.
These include:
- Your consent;
- The performance of a contract with you, or to take steps at your request before entering into a contract;
- Compliance with a legal obligation;
- Our legitimate interests, provided your rights do not override those interests..
Your Rights Under UK GDPR
In addition to the rights outlined above, you have the following rights under UK GDPR:
- The right to be informed about how your personal data is used;
- The right of access to your personal data;
- The right to rectification of inaccurate or incomplete data;
- The right to erasure (“right to be forgotten”);
- The right to restrict processing;
- The right to data portability;
- The right to object to processing;
- Rights in relation to automated decision-making and profiling (we do not currently carry out such processing).
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal,
accounting, or reporting requirements.
International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the use of Standard
Contractual Clauses or transfers to countries deemed to provide an adequate level of protection.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including
protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Complaints
f you have concerns about how we handle your personal data, please get in touch via email : help@crown-direct.co.uk
Privacy Statement
(UK General Data Protection Regulation)
At Crown Leisure Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Statement
explains how we collect, use, store, and protect the personal data you provide when using our website or engaging with our services.
Information We Collect
We may collect and process the following types of personal information:
- Name, address, telephone number, and email address;
- Information provided through enquiries, bookings, or contact forms;
- Payment and transaction details where applicable;
- Technical information such as IP address, browser type, and website usage data collected through cookies and analytics tools.
How We Use Your Information
We use your personal data to:
- Provide and manage our products and services;
- Respond to enquiries and customer support requests;
- Process bookings, payments, and contractual obligations;
- Improve our website, services, and customer experience;
- Comply with legal and regulatory obligations;
- Send relevant updates or marketing communications where you have consented to receive them.
- Sharing Your Information
We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating
our business, including payment processors, IT providers, and professional advisers, where necessary and subject to appropriate
confidentiality and security obligations.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You can manage cookie preferences through your browser settings.
Marketing Communications
Where permitted by law, we may send you information about our services, promotions, or updates. You can opt out of marketing
communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Contact Us
If you have any questions about this Privacy Statement or how we process your personal data, please contact us via
email :help@crown-direct.co.uk
For further information about your data protection rights, please visit the UK Information Commissioner’s Office at ICO Website
